Make sure Wi-Fi network is using one of the following security protocols. Make sure your router isn't using any advanced security settings such as after-market firewalls, or connected to any network device, such as a switch or gateway which may have its own security. Honeywell connected devices work best with DHCP.ġ5. When a router is using DHCP, it automatically assigns internet protocol (IP) addresses to each device. Make sure your router is using Dynamic Host Configuration Protocol (DHCP). Refer to your router support or Internet Service Provider for assistance.ġ4. Routers typically can only handle a specific number of devices. Make sure your router hasn't reached its max number of devices. Make sure you're connecting directly to a router, and not a router accessory.Įxamples of router accessories include repeaters and signal boosters.ġ3.
These networks must be named discretely (HomeWiFi - 2.4 and HomeWiFi - 5) in order for Honeywell Home products to connect.ġ2. Many of these routers will allow you to configure separate Networks to connect to on your phone or computer. This specifically speaks to "Dual Band" routers which support both 2.4 GHz and 5 GHz networks. Make sure you're connecting to a 2.4 gigahertz (GHz) network with its own network name. (Only the T9/T10 thermostats, C2 Camera, and Smart Home Security base station are compatible with 5GHz networks at this time) Make sure the network is a standard home network and does not require logging in from a web page, such as a guest network or business network.ġ1. Turn on “Airplane Mode” and then turn on Wi-Fi and connect to the same Wi-Fi network the thermostat will be connected to.ġ0. “Forget” all other networks, and turn off mobile data. Make sure the device you are connecting is on the same Wi-Fi network as the mobile device. If you are attempting to connect /register the thermostat via a mobile hotspot, your mobile phone and thermostat should connect to the same hotspot network)ĩ. #My wifi router 3.0 troubleshooting registration
Turn off your mobile phone's cellular/mobile data. (This ensures that the connection and registration app data goes to Honeywell / Resideo via the same route as thermostat data)Ĭonnect your phone to the same network that you're connecting your thermostat to. (Typically, your home wi-fi network.
NO – Contact Support at 1-80 or find a pro-installer in your area.ħ. YES – Congratulations! You've fixed your Wi-Fi issue!. Is your app pairing with your thermostat now? Go to your phone's settings and forget other networks. (This ensures the phone does not automatically "jump" back to a known wi-fi network, which can disrupt the connection process)Ħ. In your app, you should see "Lyric XXXXXX" as an option to connect to.ĥ. Make sure thermostat is broadcasting to your app. Make sure your app is up to date, and your mobile phone is within 3-5 feet of your thermostat.Ĥ. THERMOSTAT REGISTRATION – See the Registration Issues FAQ.ģ. THERMOSTAT-NETWORKING PAIRING (after setting up the thermostat in the Honeywell Home app, and selecting my home network and entering my home wi-fi password) – To troubleshoot issues with pairing your Wi-Fi network to your thermostat, continue to the Thermostat-Network Pairing Issues subsection. APP-THERMOSTAT PAIRING (connecting to the Lyric xxxxxx network, after clicking the "+" or "Add new device" button in the Honeywell Home mobile app) – To troubleshoot issues with pairing your app to your thermostat, continue to the App-Thermostat Pairing Issues subsection. TOTAL CONNECT COMFORT APP – Compatible thermostats include Wi-Fi FocusPRO, VisionPRO, Prestige and Wi-Fi programmable thermostats. Continue to the Honeywell Home subsection. HONEYWELL HOME APP - Compatible thermostats include T-Series and Round Smart Thermostats. Which app does your thermostat work with? Continue to the Lost Wi-Fi on App/Thermostat section.ġ. LOST WI-FI ON APP/ THERMOSTAT – This is for people who have an existing thermostat that was working but has lost connection. Continue to the Old Thermostat, New Installation section. OLD THERMOSTAT, NEW INSTALLATION – This is for people who have an existing thermostat but are moving it to a new location. Continue to the New Thermostat, New Installation section. NEW THERMOSTAT, NEW INSTALLATION – This is for people who recently bought a new thermostat and are installing it for the first time. If your thermostat's Wi-Fi isn't working, the solution depends on what you're experiencing.
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